User blog comment:Garr9988/New Mission/@comment-24588058-20170404030201/@comment-1674153-20170404035120

Being a good guy has nothing to do with it. He didn't have a good relationship with his mother. He wasn't talking to her, I believe for years. They were effectively strangers to him. The Warehouse could have respected that.

This is a plot hole. The only solutions are thus - 1. Steve lied. 2. The computer is wrong. 3. That's not his mother. And you have to take further leaps of logic the further down that list you go. Because if you're going to assume that the Warehouse would be good enough to make sure that they have all the records of living family, they would make sure that that was represented in the agent's deceased folder.

The only crazy ass solution I can think of that keeps Steve from not lying and the computer being both wrong and right is that Claudia didn't want anyone to alert the family that he was dead because that would have made bringing him back that much harder and so went in and changed his information to create a kink in the paper trail and give her more time to use the metronome.